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Shipping and Returns

The Executive Adjustable Height Table - AdjustableSurfaces.comWarranty

Adjustable Surfaces tables and desks have a 2-Year Limited Warranty against product defects. The warranty begins from the date of shipment.

The following are NOT covered under the warranty.

  • Parts damaged due to misuse, negligence or tampering
  • Parts not installed correctly as required in the Installation Instructions
  • Accessories or parts not purchased from Adjustable Surfaces

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Shipping

Various shipping options are available during checkout. Please read each option carefully and choose the one that best fits your needs.

Standard desks ship 1-3 business days from the time of order. Allow up to 30 days for Custom orders. 

Allow 2-5 days transit on ground orders. Express delivery is available.

Orders ship Monday – Friday. We do not ship on weekends or holidays.

Returns

Customer satisfaction is very important to us! If you have cause to send your desk back, please follow the process below.

You may return products up to 30 calendar days from the date the order was shipped to you.

No returns will be allowed for custom orders without the approval of Adjustable Surfaces.

ALL RETURNS REQUIRE AN RMA (Return Merchandise Authorization Number).

To receive your RMA, contact us at 1-877-431-8955 or email customer service@adjustablesurfaces.com. You will not receive a refund without an RMA number.

Use the original packaging when returning items, and clearly mark the RMA number on the outside of each box.

Refunds will be processed when your return is received and inspected at Adjustable Surfaces. You will receive an email confirmation.

Tracking

All orders will receive an order confirmation email. A second, shipment email with tracking number is sent 24 hours after the order has shipped. Custom orders may take longer.

Tables and desks arrive in multiple boxes, therefore you may receive multiple tracking numbers per order.

Problems or questions? Please contact our Customer Service Department immediately for any of the following reasons:

  • Items were damaged upon arrival
  • Shipment arrived and items are missing
  • Courier claims the order has been delivered, but boxes are missing

Customer Service: 1-877-431-8955 or customerservice@adjustablesurfaces.com

Cancellations

An Order may be cancelled as long as it has not shipped or is not a custom order.

Contact customer service immediately to request cancellation. 877-431-8955

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